HELP & SUPPORT
Find answers to common questions, delivery information, installation guidance and product support. If you can’t find what you’re looking for, our team is here to help.
Shipping and returns
What is your returns policy?
We offer a 90-day risk-free return policy. Try Ci One in your home for a full 90 days and, if you’re not completely satisfied, you can return it for a full refund.
Because Ci One is a safety-critical electrical product, sockets that have been improperly installed, modified, physically damaged, or tampered with may not be eligible for return or refund.
Customers are responsible for return shipping costs unless the product arrives faulty or damaged.
When will my order ship?
Expected shipping is currently planned to begin from October 2026.
As Ci One is an advanced technology product in pre-production rollout, shipping timelines may evolve as manufacturing and certification processes progress.
Customers will receive updates throughout the process.
Will I receive shipping updates?
Yes. Customers will receive order confirmation and shipping updates by email as production and fulfilment progresses.
Which countries do you ship to?
Shipping availability may vary during the initial launch phase.
Current supported regions will be displayed during checkout.
Will there be import duties or taxes?
International orders may be subject to local import duties or taxes depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.