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Frequently Asked Questions
Answers to the most common questions about installation, compatibility, smart features, safety protection, and how Ci One helps detect electrical hazards before they become dangerous. Whether you’re a homeowner, landlord, developer, or installer, this FAQ section is designed to help you get the most from your Ci One experience.
What is Ci One?
Ci One is an intelligent safety socket designed to help prevent electrical fires before they start.
Unlike traditional sockets or standard smart plugs, Ci One continuously monitors temperature and electrical load at the socket itself and can automatically isolate power if dangerous conditions are detected.
It also combines intelligent protection, live alerts, energy monitoring, and future smart home integration in one connected system.
How is Ci One different from a normal smart socket or smart plug?
Most smart plugs are designed mainly for convenience and automation.
Ci One was designed with safety first.
In addition to smart features such as remote control and energy monitoring, Ci One is engineered to help detect dangerous overheating and high-risk electrical conditions before they escalate.
How does Ci One help prevent electrical fires?
Ci One continuously monitors temperature and electrical load at the socket.
If dangerous overheating, sustained overload conditions, or other high-risk electrical conditions are detected, Ci One can automatically isolate power before the fault has the chance to escalate into a fire.
The system can also send alerts through the Ci Safe app, helping homeowners stay informed in real time.
Don’t modern homes already have circuit breakers and RCDs?
Circuit breakers, fuses, RCDs, and RCBOs are important — but they are primarily designed to protect wiring and against electric shock.
Many electrical fires begin from overheating plugs, loose connections, overloaded devices, damaged cables, or faulty appliances long before a breaker trips.
Ci One adds an additional layer of thermal monitoring directly at the socket itself.
What causes most electrical fires?
Many electrical fires are caused by hidden overheating that develops gradually over time.
Common causes include:
- Faulty or ageing appliances
- Loose electrical connections
- Damaged plugs or cables
- Overloaded extension leads
- Counterfeit chargers or devices
- Frayed or crushed wiring
These faults can generate dangerous heat long before traditional electrical protection systems react.
Can an overheating device still appear electrically normal?
Yes.
An overloaded or damaged extension lead can continue working normally even while dangerously overheating internally.
Traditional circuit breakers only react when electrical current exceeds certain limits. If the current still appears 'normal', the breaker may never trip — even while dangerous heat continues building inside the plug or cable.
Ci One is designed to detect dangerous heat at the socket and react before ignition can occur.
Why do I need to replace every socket?
Electrical faults can start anywhere power is drawn. A single Ci One protects a single point of use, but fire risk doesn't stay in one spot.
Ci One sockets are designed to work together as one coordinated safety system.
Replacing every socket means complete protection with no points where faults can develop unnoticed — the difference between partial protection and true peace of mind.
Does Ci One replace fuses, circuit breakers, RCDs, or RCBOs?
No. Ci One works alongside existing electrical protection systems.
It adds an additional layer of intelligent thermal protection directly at the socket level.
Why does Ci One cost more than regular or smart sockets?
Ci One is award-winning technology that continuously monitors for the earliest signs of electrical danger, alerting you and shutting off power at the source before fire can start.
No other socket can do that.
Ci One isn't a smart socket with safety features bolted on — it's life-saving technology built from the ground up around pro-active fire prevention technology.
All backed by 72 granted patents worldwide.
It’s impossible to put a price on the safety of your home and loved ones, but with Ci One you can protect them all for the cost of the latest smart phone.
Does Ci One require Wi-Fi?
No. Core safety functionality continues locally even without an internet connection.
Optional features such as remote alerts, app controls, and monitoring require connectivity.
Does Ci One still work if the internet goes down?
Yes. Core protection features continue operating locally even if internet connectivity is lost.
What happens if Ci One detects danger?
If dangerous overheating or high-risk electrical conditions are detected, Ci One can automatically isolate power to help prevent escalation.
Users may also receive alerts through the Ci Safe app.
Does Ci One work without the app?
Yes. The socket’s core protection features work automatically without requiring the app.
The Ci Safe app unlocks additional features such as:
- Live alerts
- Energy monitoring
- Remote control
- Device management
Will Ci One create false alarms or unnecessary shut-offs?
No. Ci One uses defined electrical and thermal safety thresholds designed to respond only when genuine risk conditions are detected.
Advanced software and AI-assisted analysis may also help identify unusual patterns or trends over time, adding an additional layer of intelligent protection.
Does Ci One fit standard UK sockets?
Yes. Ci One is designed as a direct replacement for standard UK wall sockets and fits standard UK back boxes.
No rewiring is typically required.
Can I control devices remotely?
Yes. Compatible connected devices can be monitored and controlled remotely through the Ci Safe app.
Can Ci One help reduce energy waste?
Yes. Ci One includes energy monitoring and smart control features designed to help reduce unnecessary standby power consumption and improve energy efficiency.
Is Ci One compatible with smart home systems?
Ci One has been designed for future connected home integration and compatibility with leading smart home ecosystem.
What data does Ci One collect?
Ci One collects safety-related telemetry only, including:
- Socket temperature
- Electrical load
- Socket status
- System health information
Data is encrypted and handled using modern security practices designed with privacy in mind.
Is Ci One GDPR compliant?
Ci systems are designed with privacy and data security in mind, including encrypted handling of relevant safety-related telemetry data.
Is there a subscription fee?
Core socket safety functionality does not require a subscription.
Additional premium services or advanced connected features may become available in the future.